Privacy Policy

We collect the following types of information: Personal Information: • Full name and date of birth • Phone number (M-Pesa registered) • Email address • National ID number (for verification) • Physical address Account Information: • Username and password (encrypted) • Account preferences and settings • Betting history and transaction records Technical Information: • Device type and operating system • IP address and browser type • Cookies and similar technologies • Usage data and analytics

We use your information to: Service Delivery: • Create and manage your account • Process deposits and withdrawals • Settle bets and pay winnings • Provide customer support Legal Compliance: • Verify your identity and age (18+) • Prevent fraud and money laundering • Comply with regulatory requirements • Report to tax authorities as required Communication: • Send transaction confirmations • Notify you of promotions and offers • Provide important service updates • Respond to your inquiries Improvement: • Analyze usage patterns • Improve our services and features • Personalize your experience • Conduct market research

We implement robust security measures: Technical Safeguards: • SSL/TLS encryption for all data transmission • Encrypted password storage using industry-standard hashing • Secure payment processing via M-Pesa • Regular security audits and penetration testing • Firewall protection and intrusion detection Organizational Measures: • Access controls limiting employee data access • Staff training on data protection • Incident response procedures • Regular security assessments Your Role: • Keep your password confidential • Use strong, unique passwords • Log out from shared devices • Report suspicious activity immediately

We may share your information with: Service Providers: • M-Pesa/Safaricom for payment processing • SMS service providers for notifications • Cloud hosting providers • Customer support tools Legal Requirements: • Betting Control and Licensing Board of Kenya • Kenya Revenue Authority (tax reporting) • Law enforcement when legally required • Courts or tribunals as ordered We DO NOT: • Sell your personal data to third parties • Share data for third-party marketing without consent • Transfer data outside Kenya without adequate protection

We use cookies and similar technologies for: Essential Cookies: • User authentication and session management • Security features • Load balancing Functional Cookies: • Remember your preferences • Language settings • Recent searches Analytics Cookies: • Understand how you use our service • Measure performance • Identify issues Managing Cookies: • You can control cookies through your browser settings • Disabling essential cookies may affect functionality • You can opt out of analytics cookies

Under Kenyan data protection law, you have the right to: Access: • Request a copy of your personal data • Know how your data is being used Rectification: • Correct inaccurate information • Update outdated information Deletion: • Request deletion of your data (subject to legal requirements) • Close your account Restriction: • Limit how we use your data • Object to certain processing activities Portability: • Receive your data in a portable format • Transfer data to another service To exercise these rights, contact us at [email protected]

We retain your data for: Active Accounts: • Personal data: Duration of account plus 7 years • Transaction records: 7 years (regulatory requirement) • Betting history: 7 years Closed Accounts: • Basic records: 7 years (anti-money laundering) • Transaction records: 7 years • Support communications: 3 years Automatic Deletion: • Marketing preferences: Upon opt-out • Session data: 30 days • Analytics data: 26 months

Marketing Preferences: You may receive: • Promotional offers and bonuses • New feature announcements • Event notifications • Personalized recommendations Managing Preferences: • Opt out via account settings • Unsubscribe link in emails • Contact customer support • SMS opt-out by replying STOP We will always: • Honor your preferences promptly • Allow easy opt-out options • Never spam you • Clearly identify marketing content

Data Storage: • Primary data stored in Kenya • Backup servers may be in other jurisdictions • Cloud services may process data internationally Safeguards: • Standard contractual clauses with providers • Adequate protection assessments • Data processing agreements • Compliance with Kenyan law We ensure that any international transfer maintains the same level of protection as required under Kenyan data protection law.

We may update this Privacy Policy: Notification: • Material changes will be notified via email • Updates posted on this page with new date • Continued use constitutes acceptance Review: • We recommend reviewing this policy regularly • Check the "Last Updated" date • Contact us with any questions Previous Versions: • Available upon request • Contact [email protected]